Frequently Asked Questions

Is there a long-term lease?

No, the rental agreement is month-to-month.

May I allow friends or relatives to access my unit?

You may allow anyone you choose to have access by accompanying them on the premises or noting their name on your rental agreement.

What may I store?

Do not store anything except DEAD STORAGE. Flammable, explosive, or illicit materials are not allowed. Occupying the unit as living quarters is not allowed by New Mexico lien law statute and is cause for immediate eviction.

When is my rental fee due?

Your rent is due on the first (1st) day of the month. If payment is not received by the end of the day on the 5th, a late charge of $15 is assessed, your gate access will be denied, and your unit will be overlocked.

 

Will I receive a monthly "bill"?

For an additional $1 invoice fee, we will gladly bill you by mail. You will be provided with a rent reminder magnet.

What forms of payment do you accept?

credit cardsWe accept cash, check, and major credit cards. We can also set up a monthly ACH draft directly from your bank account if you provide us with a voided check. You may mail your payment, deliver it in person, or give us your credit card number via telephone.

Does the facility assume any liability for the goods I store?

No, we recommend contacting your insurance agency. Adding stored goods to an existing policy is usually inexpensive.

What are your office hours?

Office hours are 10AM to 4PM, Monday through Friday and 10AM to 2PM on Saturdays. Resident managers are available by phone until 6PM each evening. The office is closed on Sundays.

What are the gate hours?

Gate access is 7 days a week from 6AM to 10PM.

Do I need to provide my own lock?

disc lock

We provide a free disc lock when you move in, and it is yours to keep. Only one lock is allowed per door latch, and you must keep your unit locked at all times. We inspect all locks daily. When you move out you must remove your lock.

How do I get my deposit back when I move out?

If you have given us prior notification that you are moving, your unit is broom-clean, emptied, and in good condition - subject only to normal wear and tear - and is ready to re-rent, you may request a refund from the manager. If you qualify, a check will be processed and mailed to your forwarding address.

May I allow guests to "tailgate" through the gate?

Please do not "tailgate" or allow anyone else to do so. If there are other vehicles in your party, please enter the access code for the gate separately for each one and you enter last. Management is not responsible if all posted safety signs and procedures are not followed.

What if I or one of my guests damage my unit or another building or fixture on the property?

The tenant shall be liable for any damage to the unit or any building, fixture, or other structure on the premises caused by tenant or his agents or guests. Tenant shall indemnify and hold Management harmless from any claim or cause of action arising out of Tenant's use of the premises or any part thereof.